1. OUR COMPANY

Rydeonix is the trading name of Rydeonix Services Limited. We are a private limited company by shares, governed by the laws of England and Wales. We are registered with Companies House, and our company number is 15224201. 

2. APPLICATION

These Terms and Conditions supersede all previous terms and constitute a legally binding agreement between Rydeonix Services Limited and its clients. Any breach of these Terms and Conditions will result in your account being suspended and prevent you from using our services.

3. CONTRACTUAL AGREEMENT

By placing an order through our website, telephone, or email, you agree that you are legally capable of entering into a binding contract and are at least over 18 years old. Our Service Partners are not authorized to accept bookings directly from clients. Clients are kindly advised to make bookings only through our website, via email, or telephone. Registered clients can request the same chauffeur again using the form on our website.

4. CLIENT REGISTRATION

All information provided by the client must be accurate and complete throughout the registration process. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense, and may result in suspension of registered customer accounts.

5. URGENT BOOKINGS

All bookings for services, anywhere in the world, must be made at least 24 hours in advance and are subject to availability. In London, we may be able to accept ad-hoc, urgent, and same-day bookings. For such bookings, always WhatsApp us to confirm availability before attempting to make the booking.

6. BOOKINGS

All bookings have a unique reference number. For any alterations or cancellations, please refer to your booking reference number. Rydeonix may accept amendments to bookings made less than 24 hours prior to pickup, but this may result in a rate change. All booking amendments must be emailed to our team at res@rydeonix.com.

7. DEFINITIONS

7.1 Carrier (also referred to as “company”) means Rydeonix Services Limited. Our official registered address with Companies House is 4th Floor, Silverstream House, 45 Fitzroy Street, London, W1T 6EB. Company number: 15224201.
7.2 Client means the person(s), firm, or company contracting for the services of the Carrier.
7.3 Passenger refers to a person (including the client, where applicable) whom the Carrier agrees to transport.
7.4 Service means the carriage of passengers requested by the client.
7.5 Conditions refer to these conditions of carriage, which apply to the contract between the Client and the Carrier.
7.6 Contract means an agreement, which includes journey details, between the Client and the Carrier, whether booked as an account or non-account.
7.7 Account refers to a facility that allows registered clients to make bookings and benefit from trade rates or advance booking discounts, depending on the account type.
7.8 Account Application Form means a form prescribed by the Company, to be completed by the client to open an account.
7.9 Account Holding Client(s) refers to persons or businesses holding an account with the Company.
7.10 Price List (also referred to as Rates) refers to the Carrier’s pricing for services and ancillary charges related to journeys.
7.11 Additional Charge(s) refers to extra fees paid by the client (including surcharges, cancellation charges, parking, meet and greet, waiting time, emission zone, and congestion charges).
7.12 Service Partner refers to individuals or companies registered with Rydeonix Services Limited, using their own fully licensed and insured vehicles to supply ground transportation.
7.13 Ground Transportation Services means transporting a client or belongings using a Private Hire Vehicle driven by a licensed Private Hire Driver, from a collection to a destination point, in line with the client’s booking.
7.14 Communication Software refers to a mobile application accessed via a mobile device, transmitting service details for ground transportation.

8. DATA PRIVACY

We take data privacy seriously and protect all data supplied by our clients using physical, electronic, and procedural safeguards that meet or exceed applicable law. All employees are trained in the proper handling of personal information.

9. COLLECTION OF INFORMATION

We collect and store information provided by our clients to process business transactions. This includes but is not limited to responding to inquiries, generating quotes, and providing transportation services. We do not sell or distribute information to third parties for marketing purposes.

10. ACCURACY OF DATA

Account-holding clients are obligated to maintain accurate and up-to-date account information. Failure to do so may result in account suspension and inability to make reservations. Any significant changes to your information must be notified via email in a timely manner.

11. DATA SECURITY

Clients must keep their username and password safe. If you believe a third party has gained unauthorized access to your account, notify us via email immediately. We will restrict the account and issue a new password.

12. LIABILITY

Our liability is limited to £100 per reservation. This insurance covers public liability and excludes travel insurance.

13. PUNCTUALITY

Clients are responsible for arriving at the designated pickup location on time. We take no responsibility for lateness caused by the client.

14. DELAYS

We take no responsibility for delays caused by traffic congestion, route diversions, roadworks, road closures, weather conditions, national security alerts, natural disasters, vehicle breakdowns, or other factors beyond our control.

15. DRUGS

Carrying or consuming drugs, except those prescribed by a doctor, is strictly forbidden. Clients found with illegal substances will be removed from the vehicle and reported to the police.

16. DISORDERLY BEHAVIOR

We reserve the right to refuse services to anyone deemed to be a nuisance or danger to our Service Partners. In extreme cases, we may call the police. No compensation or refund will be provided.

17. ABUSIVE CLIENTS

Abusive clients will be reported to the police and blacklisted from using our services.

18. GRATUITY

Gratuity is not included in our pricing. Tips, though not expected, are appreciated and typically range from 10% to 40%, paid directly to the Service Partner in cash.

19. CARRIAGE OF PASSENGERS AND LUGGAGE

19.1 The Carrier treats any account booking quoting the client’s account number as duly authorized by the client.
19.2 Passengers are responsible for their luggage at all times. The Carrier accepts no responsibility for any loss or damage to luggage or personal items.
19.3 Lost property can be reported using the lost property form on our website.
19.4 Clients are liable for any damages caused by passengers to the vehicle.
19.5 The Service Partner reserves the right to refuse carriage if a passenger is intoxicated, threatening, or disorderly.
19.6 Smoking, including electronic cigarettes, is not permitted in our vehicles.
19.7 Animals are not allowed, except for Guide Dogs, which require prior written approval.
19.8 Passengers are not permitted to play musical instruments or broadcast music without permission.
19.9 No alcohol or food is allowed in the vehicles.
19.10 Passengers must comply with applicable legislation, including wearing seatbelts.
19.11 The Carrier is not responsible for any property left in the vehicles.
19.12 It is the client’s responsibility to allow sufficient time for journeys.

20. SUBCONTRACTORS AND VEHICLES

20.1 The Carrier may engage subcontractors to fulfill contracts when demand exceeds supply.
20.2 The Carrier reserves the right to change any reserved vehicle to one of equivalent or upgraded status without additional charges.

21. CARRIER CHARGES

21.1 Charges are based on the Price List, plus VAT. Additional charges apply for services through the Central London Congestion Zone.
21.2 Quotations are subject to a suitable vehicle being available.
21.3 Journey times must comply with regulations governing drivers’ hours and rest periods.
21.4 The Carrier reserves the right to charge for additional or alternative stops.
21.5 Waiting time and parking charges will apply as outlined in the Price List.

22. INDEMNITY TO THE CARRIER

22.1 Clients shall indemnify the Carrier against any claims or damages arising from a breach of these Terms and Conditions.
22.2 The client is responsible for safeguarding account details and will be liable for bookings made by any person using the account details.
22.3 Clients shall not engage Service Partners for work outside of the Carrier’s platform.

23. SEVERANCE

If any provision of these Conditions is deemed invalid or unenforceable, the validity of the remainder of the Conditions shall continue in full force.

24. GOVERNING LAW AND JURISDICTION

These Conditions and all contracts with clients shall be governed by the laws of England and Wales, and any proceedings shall be subject to the exclusive jurisdiction of the English courts.

25. GDPR RELATIONSHIP

In respect of personal data, the relationship between the Client and the Carrier is one of “data controller” and “data processor,” as defined in the Data Protection Act 1998.

26. PROCESSING PERSONAL DATA

The Carrier shall act only on instructions from the Client, comply with data security requirements, and assist with GDPR compliance. Upon contract termination, all personal data will be deleted or returned, except financial records, which must be retained by law.