FREQUENTLY ASKED QUESTIONS
TOP 10 FAQ'S
One word. RELIABLE When you have a time sensitive journey, such as an airport transfer, it’s better to book with a professional company, where the driver arrives at least 15 minutes prior to the booked time and is ready and waiting for you.
It’s not worth taking a risk with a local minicab that may or may not arrive, or arrive late and cause unnecessary anxiety and stress. Or book with a ride hailing app, wait ages for a driver to accept the job and seconds later find out they have cancelled your ride because the driver got a better job on another ride hailing platform.
Our Loyalty Program for our registered clients. When you refer our services to people within your network and they use your referral code to make a booking, you benefit from ongoing passive ride credit for life.
Earn passive ride credit whilst others spend. Utilize your ride credit to upgrade your vehicle class or potentially even get free airport transfers. Terms and conditions apply.
Yes, we can. In London we can generally accommodate urgent booking requests. Please always WhatsApp our team to confirm availability before attempting to make a booking.
All bookings are subject to availability and must be paid for in full before we dispatch a vehicle. Always book as early as possible to avoid disappointment.
Yes, we do. Both keyworkers and students are eligible for a 20% discount. All bookings must be made and paid for in full at least 48 hours before the service is due for the discount to be applicable. Terms and conditions apply.
No, you will not. We do not charge extra for delayed flights. Our Service Partners monitor all flight arrivals in real time and all airport pickups include 60 minutes free waiting time.
For all airport transfers we require the flight number when you make a booking. Rest assured if your flight is delayed or early, our Service Partner will always be on time.
We charge a fee for our Meet and Greet service. This is where our Service Partner will meet you inside of the main airport terminal with a nameboard ready for your transfer as per your booking. This service includes 60 minutes free waiting time and the cost of the car park for the same period.
In the unlikely event that you are unable to locate your driver, please WhatsApp your booking reference number, followed by a brief message of where you are waiting and our team will connect you with our Service Partner.
Yes, we do. We are family friendly and provide Group 0, 1 and 2 seats. When making the booking please confirm the age and weight of the child, so we can provide the correct type of seat for your child. We do not charge any extra for the provision of child seats.
The best way to reclaim lost property is by completing the lost property form on the website. Once we receive your application for lost property, we will contact our Service Partner and try to arrange the delivery of the last item(s) within a reasonable time frame. Terms and conditions apply.
Tips are not included in our pricing structure. Whilst tips are not expected, they are very much appreciated and are at the client’s discretion. Most of our clients tip the driver directly in cash. Tips range in the region of 10% – 25% although some clients often tip significantly more.
GENERAL
Rydeonix is the trading name of Rydeonix Services Limited. We are a private limited company by shares, governed by the laws of England and Wales. We are registered with companies House, and our company number is 15224201. Our VAT Registration number is #1234567.
We are a Central London Based Ground Transportation Brokerage Company. We work with the top 1% of Chauffeurs in London and we guarantee and exceptional service from collection to final destination. With a global network of trusted Service Partners, we provide reliable ground transportation services in more than 130 countries across the globe.
Whilst Rydeonix itself was officially incorporated in 2023, the Director of Rydeonix has been in the ground transportation industry in various different roles, both in the office and mobile, since 2005.
He has worked across all of the different time zones, used various different booking platforms and databases to manage the workflow of employed staff as well as thousands of sub-contractors all over the world.
Our official opening hours are Monday to Friday from 09:00 to 17:00 (GMT). Our services operate 24/7/365 and therefore can be booked at anytime of the day or night, subject to availability.
Our reservations inbox (res@rydeonix.com) is monitored outside of office hours. Our WhatsApp number is monitored from the early hours of the morning, until the late hours of the evening seven days a week.
Bookings can be made and paid for using the book now button on our website at any time of the day or night. If you need to make an emergency booking always WhatsApp us to confirm availability. If we have availability, we will action your request as soon as possible. Always book as early as possible to get the possible rate and to avoid disappointment.
We encourage all of our clients to make bookings via our website or by email. If you need help making a booking, please call us during office hours and a member of our team would more than happy to assist.
Yes, we can. We work with a number of different Service Partners who arrange vehicles for large group travel. Please ensure that you are aware of our cancellation policy for specialty vehicles before attempting to make a booking.
No, you cannot. We operate a strict non-smoking policy in all of our vehicles. If you need to smoke, please always do so before or after the journey has taken place.
In some instances, especially for long distance transfers, you can ask the Service Partner to stop in a safe place where you may be able to smoke outside of the vehicle.
Yes, we are. Some of our Service Partners are pet friendly whilst others are not. The cost of a Valet will be added to the cost of your transfer should our Service Partner allow a pet in the vehicle.
No animals can be carried without the written permission of Rydeonix. When making a booking, please inform us if you would like a pet friendly vehicle.
We take complaints very seriously and try to resolve them as quickly as possible. Please always email (info@rydeonix.com) our team no later than seven days after the service has taken place, clearly stating the booking reference number, the time and date of service and we will investigate the complaint thoroughly and then try to facilitate an amicable solution.
BOOKINGS
No, we do not price match. Having said that if you are registered client and you have a prepaid account, you can utilise our Budget Transfers Service and get a substantial discount.
Submit a realistic rate for an airport transfer at least seven days in advance and we may able to action your request as long as it aligns with the working hours with one of our Service Partners.
We do not charge any extra for any services we provide on bank holidays. However, we do charge extra over the festive period. The rates for all of our services are uplifted by 100% from the 24th of December to the 2nd of January. This entices our Services Partners to work when demand is often high and availability for Service Partners is often low.
Click on the Our Services tab on our website, then click on Global Transfers, then click on the Global Booking button. Then complete the booking form and we will action your request as soon as possible. Always book in advance to get the possible rate and to avoid disappointment.
We recommend that you book at least 24 hours ahead of time. If you have a prepaid account, the more notice you give us, the greater the discount you will receive. Book 30 days in advance and get 25% off. Terms and conditions apply.
Having said, for services in London we have taken bookings an hour before the service is required. We encourage you to make a booking as soon you have made your travel plans.
No, it’s not a problem. So long as you provide us with your full mobile number including country code our Service Partner will always communicate with you via WhatsApp when they are at the pickup point.
Yes, we can. We have a number of Service Partners who live and work all over London. Most of them tend to work the same hours, week in week out. We will simply find a Service Partner who lives near you and assign them the transfer for each day you require the service for. We will also always have a backup Service Partner in case the primary Service Partner is not available on any particular day.
Our Service Partners are always on location at least 15 minutes prior to the pickup time. However, if you require the vehicle even earlier then please always reach out to us by a WhatsApp message, and include your booking reference number in the message. We will then try to action your request as early as we can, subject to availability.
Yes, you can. The minimum information we require for a booking is:
1: The lead passengers full name and email address.
2: The lead passengers mobile phone number (including country code).
3: The time the vehicle is required (in 24- hour clock format e.g. 17:00).
4: The full pickup address including full postcode.
5: The type of vehicle required.
If the end destination is not known, we will book the service as an As Directed Hire with a minimum of four hours hire. Terms and conditions apply.
Yes, you can. Simply communicate the change with us via WhatsApp and always state your booking reference number before sending us a message. If the change results in an incremented rate, we will send you a payment link for the difference, which must be paid in full before the service commences.
Yes, you can. Your initial booking can be made as guest booking. If you wish to make any subsequent bookings you will have to register with us. Guest bookings will not be eligible for any discounts or complimentary vehicle upgrades. In busy periods when demand outstrips supply we may refuse guest bookings so we can service our registered clients. Registration is FREE.
AIRPORTS
Yes, they are. All of our rates for airport transfers are fixed and determined before the service is carried out. We do not apply surge pricing or charge clients for sitting in traffic.
The only time additional charges are applied is if the client requires additional pickups and or drops that were not part of the original booking, or if there is additional waiting time required. The greater the vehicle class, the more the cost per mile for each additional drop and cost per minute for additional waiting time.
Create a prepaid account and get a unique referral code. Give your referral code to all of your friends that are likely to travel before you to generate passive ride credit. Then when you are ready to travel, make and pay for your booking using your prepaid account at least 30 days in advance.
This will give you a 25% discount. You can then deduct all of the ride credit accumulated from the cost of your discounted transfer and potentially pay a fraction of the normal cost or perhaps even get a free ride. Terms and conditions apply.
Yes, it does. The cost for dropping off at another terminal is currently £5. We charge this at cost price for each additional terminal we drop off at. The cost of the first drop will always be included in the original rate quoted.
We charge a fee for our Meet and Greet service. This is where our Service Partner will meet you inside of the main airport terminal with a nameboard ready for your transfer as per your booking. This service includes 60 minutes free waiting time and the cost of the car park for the same period.
Yes, it is. When making the booking, please select in minutes the pre authorised waiting time that you require. For example, if you select 30 minutes, our Service Partner will enter the airport 30 minutes after the flight lands.
Your 60 minutes free waiting time starts from when the Service Partners enters the airport. In this particular example you will have 90 minutes to clear security which should be plenty of time.
You we can. We assign Service Partners to the transfers in advance, so they can plan their schedule. Irrespective of what time your flight arrives our Service Partner will always be ready and waiting for you inside of the airport terminal for your onward destination.
Yes, you do. As we are VAT registered company, we have to pay VAT on all of our transactions. If you are a non-UK resident, you may be able to claim VAT back at the airport, dependent upon the nature of travel.
However always confirm this with your accountant as they are best placed to inform you of what you are able to claim as expenses.
We may be able to accommodate your request. We work a number of different Service Partners who speak various different languages. If you require a Service Partner that speaks a particular language, please let us know when making the booking and we will try to source one for you. Terms and conditions apply.
Yes, they can. We classify this as an as directed hire. As directed hires can vary in duration but starts from four hours. We will need your arrival and departure flight details so we know what time to collect you from the airport and the latest time we need to drop you to the airport so you make your flight on time.
We may be able to reroute your favourite Chauffeur to you, dependent upon their work schedule. If we cannot reroute your favourite Chauffeur to you, we will dispatch another Service Partner who has the same class of vehicle that you have requested. The difference in the cost of your service, in either case, will be sent via a payment link to your Mobile phone and email address.
SERVICE PARTNERS
All of our London based Service Partners need to have at least three years of driving experience in London before they can even apply to work with us. They must attain at least 75% in a topographical test before being invited to attend an onboarding session. Onboarding reinforces our policies and procedures, brand adherence and our strict standards. All Service Partners then sign a contract before they start working with us.
Yes, all of our Service Partners and their vehicles are comprehensively insured by the local licensing authority. The licensing authority that the Service Partner is regulated by will depend on the type of vehicle they drive and where they live.
No, never. All of our Service Partners are professional and drive in accordance to the rules and regulations and speed limit restrictions. Our Service Partners will never over speed even when requested by the passenger to do so.
No, never. All of our Service Partners have their work phone connected to the vehicle at all times via Bluetooth. The Service Partners are not even permitted to answer the phone using their Bluetooth device whilst a passenger is on board.
Yes, they will. All of the vehicles, with the exception of economy class will have bottled water onboard. The greater the vehicle class, the more onboard extras will be available.
Yes, it is. We work with a variety of multi lingual Service Partners. Please specify the language that you would like your Chauffeur to be able to speak when making the booking and we will action your request, subject to availability. Terms and conditions apply.
Yes, it is. A female chauffeur can be arranged subject to availability. Please inform us when making the booking and we will source a female Service Partner for your transfer.
Yes, you can. We actually encourage this. Our Service Partner profiles are listed on our website and if you would to save your favourite chauffeurs on your personal profile you can do so.
Benefit to you, is that you are chauffeur driven by friendly face when you travel and benefit to our Service Partner, we pay them an incremented fee every time they are requested.
No, you cannot. If you would like to book the same Service Partner again, please use the request a chauffeur form on our website and enter the Service Partner ID of the Chauffeur you would like to request. All requests must be made at least 48 hours in advance and are subject to availability.
Yes, you can. However please notify the Service Partner of the route before the journey commences. Our Service Partner will do their best to accommodate your request dependent upon traffic conditions on the day of travel.
VEHICLES
Yes, it will. All vehicles are washed daily and are regularly valeted. Most of our Service Partners spend more than 50% of their time in the vehicles, so they ensure that their vehicles are kept in prestige condition at all times.
Yes, you can. All of our vehicles have multi phone chargers for I-Phones, Androids, and Blackberries. Chargers for other phones can be made available upon request. Terms and conditions apply.
Yes, it will. All of our vehicle classes with the exception of economy class will have complimentary bottled water.
The majority of our vehicles are less than four years and immaculately maintained. Should you require a brand-new vehicle, please notify us when making the booking. We will try and accommodate your request. Terms and conditions apply.
Yes, it will. Whilst most of our Service are non-smoking, some do smoke. Having said that none of them will ever smoke in their vehicles. All of Service Partners will happily stop for smoke breaks if requested to do so.
No, you cannot. Water is provided in all of our vehicles but unfortunately, we do not permit any other food or drink of any kind what so ever.
Yes, you can. Whilst most of our vehicles are either black, silver or grey, we do have a few other colours available. If you would like a vehicle to be of a particular colour, please inform us when you make the booking and we will do our best to try and accommodate your request.
Yes, we do. All of our vehicles will have Digital Radio, a CD player, and connectivity to your phone via an Aux Cable or Bluetooth. Having said that, the greater the vehicle class, the more options there will be for entertainment, such as Tablets, Netflix, TV’s, PlayStation, Xbox, etc.
If you would like a certain type of onboard entertainment to be available, please specify whilst making a booking and we will do our best to accommodate your request. All vehicles are subject to availability. Terms and conditions apply.
The larger the vehicle, the more luggage it will be able to accommodate. Whilst most saloon vehicles can accommodate up to two large bags and two small bags, MPV’s can accommodate much more luggage. More about luggage capacity for each vehicle class can be found on the fleet section of this website.
When you book a First-Class Service, we can send a Mercedes S Class, a 7 Series BMW, an Audi A8 or any other equivalent vehicle, dependent upon the country you are booking in. If you require a particular vehicle type, please specify when making the booking and we will try to accommodate your request.
In the event that we cannot source the vehicle that you have requested, we will always upgrade your vehicle class free of charge, subject to availability. Terms and conditions apply.
READY TO UPGRADE?
ASK A QUESTION
WHAT HAPPENS NEXT
When you click on the submit button, we receive an email with the information that you have submitted. We will then aim to action your request within one working day.